AODA +
Accessibility Plan

This 2014-2021 accessibility plan outlines the commitments and actions that Ardene will put in place to improve opportunities for people with disabilities.
Author name
Multi-year accessibility plan for Arden Holdings Inc. (“Ardene”) Accessibility for Ontarians with Disabilities Act (AODA)
Statement of Commitment

Ardene values and is committed to practices that are founded on the principles of dignity, independence and equal opportunity for all. We believe in integration and are committed to providing accessible and equitable service to all of our customers and internal and external stakeholders. We are committed to offering the same high standard of service that we offer to all of our customers and will do so by preventing and removing any barriers to accessibility and by meeting all requirements under the Accessibility for Ontarians with Disabilities Act, 2005 (“AODA”).

Policies

Ardene has implemented a policy that applies to all stores to ensure that customers with disabilities are treated with respect and dignity when accessing our premises and our goods and services.

Accessible Emergency information

Ardene is committed to providing customers with publicly available emergency information in an accessible format upon request. Ardene will also provide employees with disabilities with individualized emergency response information when necessary.

Training

Ardene is committed to provide training to employees on AODA and on the Human Rights Code as it relates to people with disabilities.

Ardene has provided online training to all of its employees on the subject of customers with disabilities and will ensure that the training remains current. Training for current employees was provided by January 1, 2015 and will be updated and provided on an ongoing basis.

Information and Communications

Ardene is committed to meeting the communication needs of people with disabilities.
Ardene is currently in the process of updating its website and content on its site to conform with WCAG 2.0, Level A and Level AA by January 1, 2021.

Ardene will take the following steps to ensure existing feedback processes are accessible to people with disabilities upon request by January 1, 2015: Ardene will assess its processes for receiving and responding to feedback from customers and employees, consider accessibility requirements when creating new forms of communication, and make appropriate changes and accommodations where required or requested.

Ardene will take the following steps to make sure all publicly available information is made accessible upon request by January 1, 2016: Ardene will assess the information it provides to the public, consider accessibility requirements when creating new forms of publicly available information, and make appropriate changes and accommodations where required or requested.

Employment

Ardene is committed to fair and accessible employment practices. By January 1, 2016, Ardene will take the following steps to notify applicants and employees, upon request, that reasonable accommodations will be provided to people with disabilities during the recruitment process and when people are hired:

  • On the Ardene career website, Ardene will specify that it will make reasonable accommodations available for applicants with disabilities if required.
  • Upon request, Ardene will consult with applicants and arrange for suitable accommodation.
  • Ardene will advise successful applicants of its policies for accommodating employees with disabilities.

By January 1, 2016, Ardene will take the following steps to develop and put in place a process for developing individual accommodation plans and return-to-work policies for employees that have been absent due to a disability:

  • Develop a written process for individual accommodation plans.
  • Develop and document a return to work process for employees who have been absent from work due to a disability.

By January 1, 2016, Ardene will also ensure that the accessibility needs of employees with disabilities are considered during performance evaluations, career opportunity and redeployment.

Design of public spaces

Ardene will work towards meeting the Accessibility Standards for the design of public spaces by January 1, 2017 when building or making major modifications to public spaces which can include accessible off-street parking, ramps, sidewalks, entrances and service-related elements such as counters, check-out lines and washrooms.

For more information:

For more information about this accessibility plan, or to request a free accessible format of this document, please contact the Ardene Customer Service Department:

  • In writing: Ardene Customer Service Department, 2575 boul. Pitfield, Montreal, QC H4S 1W8
  • By phone: 1-866-322-4442
  • By email: [email protected]
Emergency procedures

If you are an employee or customer and require emergency information in an accessible format, Ardene will provide that information upon request.

Public Information

Upon request, publicly available documents and information will be provided to persons with disabilities in an alternative and accessible format.